Health services of Turkey is controlled by the Ministry of Health via a central government system. In 2003, the Turkish Government introduced the health care reform program which aims to increase the budget range allocated to health services to make a large portion of population healthy. Turkey Statistical Institution announced that 76.3 billion Turkish liras is spent in 2012 within the scope of health services. According to 2013’s reports there are 30.116 health institutes and 573 patients per doctor on average. Furthermore the number of beds each 1000 people is 2.64.

Turkey, which is in process to join the European Community, has great investments on health, technology and education. Turkey is among the countries in terms of having most hospitals in the world too.Turkey, which is at the junction of the European and Asian continents, is an intersection in terms of airway and highway. Herewith approximately 400.00 foreign patients come to Turkey each year because of the attaching importance to health. Number of patient who come to Turkey for treatment increases day by day as a result of joint workings with health centers and health tourism agencies and exceeds the health goals of 2023.

Turkey is the sixth country in terms of attracting tourist with 39 million visitors per year. Turkey has important attacks on tourism and improves its tourism quality and capacity with each passing year. It also has an international reputation in the field of hotel management. Turkey is preferred by millions of tourists each year because of its hospitable, friendly, quality services and world class facilities. It is a new favourite of health tourism along with tourism with local and intenational investments on hotel management and health.

Turkey is an advantageous country for medical tourism whose goal of occurrence is to provide quality and more economic treatment and to improve health. These advantages are listed below :

  • The most important advantage of Turkey on medical tourism is having an institution which coordianates all tourism workings ( SATURK) and having a state policy has been developed.
  • Having a national airline company as THY, that has access from the utmost number of flight points in the world.
  • Being a regional leader in infrastructure of Training and Research Hospital because a considerable part of health institutions has come to the level that can compete with the West in terms of technological infrastructure.
  • Ranking in the second place in the world in terms of number of accredited hospital with JCI.
  • Having many the theme of health available thermal sources and ranking in the first place in Europe in terms of number of available thermal source.
  • The existence of a positive image on Turkey in some countries.
  • Suitable climate spreads over the 4 seasons.
  • Being the historical and tourist center of civilizations.
  • Having three hours flight distance to the population of one billion people.
  • Having the serious potential of the workforce with young population.
  • The existence of quality human resources especially specialized in medical staff.
  • Health services in Turkey is more economic than other advanced countries.

You can see the development of health tourism and annual patient number in the following table:

  • In 2008 74.093
  • In 2009 91.961
  • In 2010 109.678
  • In 2011 176.000
  • In 2012 261.999
  • In 2013 300.000
  • In 2014 335.460
  • In 2015 398.350
  • In 2016 460.850
  • In 2017 490.451
  • In 2018 512.451
  • In 2019 670.450 people have come to Turkey for being treated.
Source: *These are number of foreign patient which is published by TURSAB.

GERMANY AND LIBYA ARE IN THE FIRST ORDER : Most of the medical tourists are coming from Libya, Germany and Iraq. The patients, get services within the scope of tourist’s health, are mostly coming from Russia, Germany and England. It is detected the most patients in the overall are coming from Germany, Libya and Russia.

REASON FOR PREFENCE OF JCI ACCREDITATION : One of the interesting discovery obtained on this study is that JCI accredited hospitals are preferred by one over 4 international patients and the group of hospitals consisted of 3 or more hospitals are preferred by one over 3 international patients.

REASONS FOR INCREASE IN PATIENTS BEING TREATED IN TURKEY

  1. Close flight distance
  2. Low treatment costs
  3. Qualified personnel
  4. Quality services
  5. Modern medical technology
  6. Lack of standby time
  7. Sociocultural similarity
  8. Diversity of accompanying touristic activity

2 MILLION PEOPLE IS AIMED ON HEALTH TOURISM OF 2023

In 2017 700.000
In 2018 800.000
In 2019 1.000.000
In 2020 1.300.000
In 2021 1.600.000
In 2022 1.800.000
In 2023 2.000.000

people is expected to Turkey.

TURKEY IS THE NINTH ORDER IN THE WORLD IN TERMS OF THE AMOUNT OF PLASTIC SURGEONS

Amount of Plastic Surgeon and its rate in the world ( % )

SıraÜlkeDoktor SayısıDünya Yüzdesi
1USA6.133%15,2
2Brasil5.473%13,6
3China2.800%7
4Japan2.302%7,5
5India2.150%5,3
6North Korea2.054%5,1
7Russia2.000%5
8Mexico1.550%3,8
9Turkey1.200%3
10Germany1.101%2,7

Source : International Society of Aesthetic Plastic Surgery

HEALTH TOURISM IS DIVIDED INTO 3 GROUPS

  • Medical Tourism : It is the health tourism which provides the international patients to get treatment and rehabilitation services.
  • Termal Tourism and Medical SPA : It is the health tourism which includes some subsidiary applications like medical massage, peloide along with thermal waters and hotel management services.
  • Tourism for elderly and disabled people : : It is the health tourism which is a combination of care, rehabilitation and medical treatments for elderly and disabled people.

Strengths of Turkey on Medical Tourism

Do you know these?
  • There are 170 health institutions which have conformity certificate of JCI Joint Commission International in Turkey.
  • There are 60 internationally recognized medical faculties in Turkey.
  • Turkey gives European standards health services due to being a candidate country of the European Union.
  • There are laboratories and production facilities of important pharmaceutical companies like Pfizer, Glaxo SmithKline, Johnson and Johnson, Astra Zeneca.
  • TRC blood bank having the JCI conformity certicifate, remains at the forefront of its reliability.

Let Us Call You Back

Why Turkey?

Health services of Turkey is controlled by the Ministry of Health via a central government system.

In 2003, the Turkish Government introduced the health care reform program which aims to increase the budget range allocated to health services to make a large portion of population healthy. Turkey Statistical Institution announced that 76.3 billion Turkish liras is spent in 2012 within the scope of health services. According to 2013’s reports there are 30.116 health institutes and 573 patients per doctor on average. Furthermore the number of beds each 1000 people is 2.64.

Strengths of Turkey on Medical Tourism

  • The most important advantage of Turkey on medical tourism is having an institution which coordianates all tourism workings ( SATURK) and having a state policy has been developed.
  • Having a national airline company as THY, that has access from the utmost number of flight points in the world.
  • Being a regional leader in infrastructure of Training and Research Hospital because a considerable part of health institutions has come to the level that can compete with the West in terms of technological infrastructure.
  • Ranking in the second place in the world in terms of number of accredited hospital with JCI.
  • Having many the theme of health available thermal sources and ranking in the first place in Europe in terms of number of available thermal source.
  • The existence of a positive image on Turkey in some countries.
  • Suitable climate spreads over the 4 seasons.
  • Being the historical and tourist center of civilizations.
  • Having three hours flight distance to the population of one billion people.
  • Having the serious potential of the workforce with young population.
  • The existence of quality human resources especially specialized in medical staff.
  • Health services in Turkey is more economic than other advanced countries.

Rights of Patients

The main aim of all these rights is to provide a ``high level of human health protection`` and give you high quality health services.

Right to Live

It can not be given up the patients’ right to live for whatever reason and can not be claimed anyone’s life even though her/him own will.

Right to Take Protective Measures

Every people has the right to have available service to be protected against diseases. The task of health service providers to achieve this goal is provide to benefit from health services, the newest professional information and technological developments to everybody. Also you can get information about protective health services by our hospital.

Right of Access

Every people has the right of access from health services to fulfilment of health care need. Health services should be given without discrimination of language, religion, race, sex, the difference of thought and it should not be discriminated on the type of disease, time, abode or financial resources.

Patients without full physical qualification should benefit from all rights equally.

People have right of access on situations like organ transplantation and experimental research within the frame of the country’s laws and regulations.

Right to Demand Information

Every people has the right to get information about their state of health, health services, how they can benefit from these services, all the results of scientific researches and technological developments.

Health services should be given to patient in an easy to reach method and in a language the patient can understand.

Patients have :

  • the right to know identify and task of personnel who the patient will receive from
  • the right to learn the price of service that the patient will pay and the right to ask its bill
  • the right to have consultation service by other physician if he/she requests
  • the right to demand information about treatmens and applications which will be applied to her/him

Right of Access to Medical Records

Patients have the right to demand informations about their diseases on their files,records and replication with copying, questioning and demand to correction of failures if they are.

Medical record of dead patients can be given with explicit permission or court decision.

Patients have the right to demand changing disease, treatment process or other applications which are on medical records and not compatible with reality.

All medical record of patient can be sent herself/himself or other institution which the patient prefers with a written request

Right of Consent

Every people has the right to demand information to participate decisions about her/him health. These informations are essential for any process and treatment. Health service providers have to inform to the patient including other treatment choices along with all informations about any operation or treatment, risks, nuisances, side reactions. Consent of patients includes rutin process, too.

Parents give approval instead of the patients who are under 18 or comatose. In case parents object, if the physician / health officer ‘s think it interests patient the decision should belong to court or an aouthority as arbitration court.
If there is not legal represantative and the situation is in an emergency, medical intervention can be applied without consent.
Right to Refuse Treatment

Patient has the right to refuse treatment or medical intervention or going on treatment by changing his decision. Patient also has the right to refuse the topic being informed about her/him health status. If it is rejected, patient’s connection with our hospital is dismissed.

But when he/she consults to our hospital again, the right to receive care and treatment continues.

Right of Election

All people having enough information, have the right of election among different treatment methods and people who give treat. Patient have the right of election methods of diagnosing and treatment will be aplied, physician, expert and hospital. Health Services Team should show that they intitle the right of election to the patient with inform about other health institutions which apply this treatment, physicians and success status. All impediments which limit exercise this right should be extinguished.

Right of Privacy

Every people has the right of demanding being kept confidential her/his special visitings along with personal information, health status, the diagnosis and informations about the treatment. Informations and datum of person’s health status and treatment being applied to her/him should be confidential and preserved. It should be respected patient’s personal privacy during treatment process, the process should be applied in an available environment and by people who should be really there. Patient have the right of unacceptability of people who are not related to her/his treatment including visitors.

The Right Of Patients To Receive Health Care Services On Time

Every people has the right to receive necessary treatment on time. This right is valid for all stages of the treatment. Determining waiting period considering required services in a certain time is a task of Health Services. If health services are not given to patients on time, choice of using alternative services same quality should be offered and expendirutes inflicting this should be paid back within a reasonable time.

Physicians should spare enough time to patients including informing time.

Entitled to Dignity

Every people has the right to receive service with respect,care exactingness, cheerful,polite,clement in an environment which is available for health and without noise and other distracting factors. Hospital staff members do not have the right to debate with you. Complaints are solved with the Office of Patient Rights.

The Right To Perform Religious Services

Patients have the right to perform their religious services , wearing clothes compatible with their believes, using symbols and getting social and psychological support within the possibilities of the institution and within the frame of measures taken by administration.

Visitation and Companion Rights

Every people has the right to receive visitors expediently the observance and rules which are determined by the institution and the right to keep companion within the possibilities and when the physician considers appropriate.

Quality rights-standard

Every people has the right of access from high quality health services. The right to quality health care requires to be provided services satiably in terms of technical performance, comfort and human relations by health institutions and health personnel. Health personnel can not apply a diagnosis or treatment contrary to the rules of medical ethics or deceptive in nature.

Security Rights

Every people has the right to protection damages from health services, medical mistakes and errors and the right of access treatments and institution with high security standards.

Innovation Right

Every people has the innovation right according to international standards including diagnosis procedures. Goals of Health Services is doing researches considering rare frequent diseases and support them.

Right to avoid unnecessary pain / suffering and nuisance

Every people has the right to protection from pain,suffering and nuisance as far as possible at all stages of treatment. Health Services should take precautions for easier and more comfortable treatment.

The Right to End of Life

Health Services should provide a special treatment for patients who are at the end of their lives and their families.

Personal Treatment Right

Every people has the right routing diagnose and treatment according to her/his personal necessities. Therefore Health Services should provide flexible programmes always right to treatment holds the first place.

The right to complain

Every people has the right to complian when gets harm. All pesonnel taking care of the patient, should inform about the rights to her/him. Complain should be responded verbal or written by Patient Rights Units officials in a certain time after it is taken. It is a right to appeal related professional organizations and courts for unresolvable complains pursuant to Law No. 6023.

The right to compensation

Every people who gets physical, moral or physiological harm during treatment has the right to compensation in a short time.Health Services should know that there is always right to compension even the responsible can not be determined and regardless of the reason and importance of damage.

Patients and their relatives have the right to access and information can understand and use all these right.

RESPONSIBILITIES OF PATIENTS AND THEIR RELATIVES

Responsibility to Provide Information

Since the health information about the patients and their relatives (medical history, current complaints, applied treatments, such as medications and vitamins used) is necessary for the diagnosing and treatment process it is the patient’s and her/his relative’s responsibility to provide them right to the person in charge of the treatment accurately and completely.

If the patients and their relatives are in difficulty to understand the comments about the treatment, this must be reported to the patient and care givers and they should ask all the questions that come to their mind.

Patients and their relatives, after they were informed about the healt status of the patient and making sure of the understaniding them correctly, should be active in the decision making process in the treatment and should declare their consent on the treatment.

They should inform the authorities in case of any changes in the basic informations such as name, surname, address, phone number.

Responsibility of Payment of Examination and Treatments

The payment methods, how the debts will be paid, who or which institution would pay, should clearly be stated in the acceptance stage.
It is patient’s and her/his relative’s responsibility to complete the certification about their social security or private healt insurance.
Patients or their representatives must submit a letter obtained from the patient’s institutions in cases required emergency intervention and treatments.

The patients who have the right to free treatments should prove these rights with the necessary documents.

Patients and their relatives are bound to compensate the loss /damages on the tools or machines caused by misusage.

Responsibility for Compliance with Recommendations

Patients and their relatives are responsible for compliance with the rules and practices has the responsibility to fulfill the rules and practices of the health care institutions they found.

Responsibility for Observance of Rules and Applications

Patients are responsible for observance of rules and applications of the health institution which they are in.

Respecting Liability

  • Patients and their relatives should consider the rights of other patients and health care workers.
  • Patients and their relatives must respect the hospital’s visiting policy.
  • Patients and relatives should act in accordance with the hospital’s privacy policy.
  • Patients where the number of visitors and hence more noise must take measures to comply with the hospital administration.
  • Patients and relatives should not demand the implementation or administration of any medication. Except for the ones included in the treatment plan
  • Patients and their relatives must adhere to appointment times and delays should be prevented, in cases where the delay should assist the organization by allowing them to appear before the other patients.

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